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Whether you have a question about solar kits, greenhouses, or your recent order, our team is ready to help. Owned and operated by Warm Roots Supply.
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Frequently Asked Questions
How long does shipping take?
Orders are processed within 1 to 3 business days. Once shipped, transit time is typically 5 to 8 business days within the Continental U.S. Alaska and Hawaii are excluded from our standard shipping.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your package from our warehouse to your door.
What is your return policy?
We offer 30-Day Returns on eligible items. If something does not work out, please review our Return Policy page for full details on how to start a return or exchange.
Can I exchange an item for a different size or model?
Yes, exchanges are available within our 30-Day Returns window. Simply reach out to our team with your order number and the item you would like instead, and we will walk you through the process.
How do I choose the right solar kit for my setup?
The best kit depends on what you plan to power and where you plan to use it. Send us a message with details about your needs, and our team can help point you toward the right fit for your homestead or off-grid project.
Are your greenhouses suitable for year-round growing?
Many of our greenhouses are designed to extend your growing season significantly. Climate, placement, and insulation all play a role, so feel free to contact us with questions about your specific region and goals.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Prompt Responses
Our team aims to answer every inquiry within 24 hours on business days.
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Your personal information is protected and never shared with third parties.
Free Continental Shipping
Free shipping on most orders within the Continental U.S., with no order minimum required.
30-Day Returns
Not the right fit for your homestead? Return eligible items within 30 days per our Return Policy.
